Policies
Our policies
नीतियाँ
Plain-language terms for every order: how we ship, how returns and refunds work, how to cancel, and how we look after your data.
Effective from 30 October 2026
- भेजनाShipping policyRaajkosh shipping policy: delivery within India, dispatch in 24–48 hours, delivery in 2–7 days after dispatch, free shipping from ₹999 (else ₹79), cash on delivery with a ₹49 fee.Read in full
- वापसीReturns & refundsRaajkosh returns and refunds: return requests within 24 hours of delivery; damaged or defective items reported within 24 hours are replaced or refunded; refunds within 5–7 working days of approval.Read in full
- रद्द करनाCancellation policyRaajkosh cancellation policy: cancel free of charge before dispatch; custom orders until making starts; refunds within 5–7 working days.Read in full
- गोपनीयताPrivacy policyRaajkosh privacy policy under the Digital Personal Data Protection Act, 2023 and IT Rules, 2011: data we collect, purposes, consent, retention, sharing with Shopify and couriers, your rights and our Grievance Officer.Read in full
- नियमTerms of use & saleRaajkosh terms of use and sale: seller details, eligibility, prices and errors, orders and cancellation, cash on delivery, delivery area, handmade products, candle safety, liability, governing law and courts at Jalandhar.Read in full
- Seller
- Reetu Goel (sole proprietor), trading as RR Creations (brand: Raajkosh)
- GSTIN
- 03AEMPG4934K1ZF
- Address
- 292 Adarsh Nagar, Jalandhar, Punjab 144008, India
- Customer care
- maharani@raajkosh.com · +91 85958 24586 (call or WhatsApp)
- Grievance Officer
- Vidhi Goel · maharani@raajkosh.com · +91 85958 24586
- Response times
- Complaints acknowledged within 48 hours; resolved within one month of receipt.